Terms of Service

1) Eligibility & Accounts

• You must be legally able to enter into these Terms.
• You are responsible for maintaining the confidentiality of your credentials and for activity under your account.
• You agree to provide accurate information and keep it up to date.

2) The Services

The Services may include workflows for requesting, collecting, storing, and presenting documents and related data (e.g., insurance cards, identification, intake forms), plus integrations and automations configured by Customers.

3) Acceptable Use

• Do not misuse the Services, attempt unauthorized access, interfere with operation, or bypass security controls.
• Do not upload malicious code or content that infringes rights or violates applicable law.
• Do not use the Services to build a competing product or reverse engineer except as permitted by law.
• Do not submit sensitive data unless authorized by the Customer and consistent with applicable law and contract terms.

4) Customer Responsibilities

• Customers are responsible for configuring the Services, managing user access, and determining what data is collected.
• Customers are responsible for obtaining required consents and providing required notices to patients/end users.
• If HIPAA applies, Customers are responsible for executing a BAA with CCC where required.

5) Content & Data

• Your Content: You (or the Customer) retain rights to data and content submitted to the Services (“Customer Content”).
• License to Operate: You grant CCC a limited license to host, process, transmit, and display Customer Content to provide the Services.
• Feedback: If you provide feedback, you grant us the right to use it without restriction or compensation.

6) Security & Privacy

Our Privacy Policy describes how we handle information. Our Security page describes safeguards. No system is 100% secure; you agree to use the Services responsibly.

7) Third-Party Services

The Services may integrate with third-party products/services. Third-party terms and privacy policies apply to those services, and CCC is not responsible for third-party systems outside our control.

8) Fees & Billing (if applicable)

• Fees, plan limits, and payment terms are defined in your order form or subscription agreement.
• Late payments may result in suspension/termination as permitted by contract.

9) Intellectual Property

The Services, software, and documentation are owned by CCC and its licensors and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable right to use the Services per these Terms and your agreement.

10) Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CCC DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CCC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES.

Some jurisdictions do not allow certain limitations; in that case, the limitation applies to the fullest extent permitted.

12) Indemnification

You agree to indemnify and hold harmless CCC from claims arising out of your misuse of the Services, your violation of these Terms, or your violation of law or third-party rights, to the extent permitted by law and subject to any separate written agreement.

13) Termination

• You may stop using the Services at any time.
• We may suspend or terminate access if you violate these Terms, pose a security risk, or as otherwise permitted by agreement.
• Upon termination, your right to use the Services ends; certain provisions survive (IP, disclaimers, limitations, etc.).

14) Governing Law

These Terms are governed by the laws of Delaware, excluding conflict of law principles.

15) Contact